So after making the last post, I sat on the couch to watch one of my favorite home decorating shows and found I couldn’t keep my eyes open. Rather than fall asleep on the couch, I went to bed. I must have been tired. I slept the whole evening and night away! Feeling much better now. Good thing seeing as all those things I wanted to do yesterday now have to be done today.

And what do I find in my email account when I get to the computer? Two emails from billing@netbunch.com! Because I feel like griping about it some more, and because nothing has been resolved yet, I think I will share them with you.

Email #1:

Please do not open multiple ticket for one issue. Our admins will update you with the status shortly.

Regards,
Gill
Billing Department.

Well, let’s look at those multiple tickets, shall we? First ticket dated 2/23/2006 asked nicely to cancel my service with them. It was closed two days later with no resolution. Next ticket dated 3/25/2006 informed them that I had received an invoice I was not going to pay and that I still wanted my service with them canceled. It’s still open. Next ticket dated 4/2/2006 was apparently opened when I replied to the email informing me I had an overdue invoice. Who knew tickets got opened every time you emailed billing? That’s completely stupid, of course, and now there’s two more tickets due to the email I sent yesterday to multiple addresses complaining about getting yet more email asking for me to pay invoices for services I don’t want. It’s their own damn fault all these new tickets keep getting opened, seeing as all I am doing is EMAILING BILLING and not opening support tickets. I will continue to email them. It’s really not my damn problem if that bothers them. If they’d just cancel my service like I keep asking them to, they wouldn’t have to deal with me anymore, would they?

Email #2:

We’ve received your request for the cancellation of your account. We
feel sorry for that. Can you please help us know why you want to cancell your
account. Customer satisfaction is our primary motto, so your feedback is very
much valuable to us. I assure you that things have got much better now and you
wont get any chance to complain about our service. :-)

Hoping for a long term relations with you ahead. We appreciate your
co-operation and your feedback.

Regards
Gill
Billing Department

So we are back to this again … why do you want to cancel?! Everything is going to be great now! Um … not from what I hear on the Netbunch message boards (that are back on line again). And hoping for long term relations with me? How many times and in how many ways can I say CANCEL MY GOD-DAMNED ACCOUNT ALREADY!!!??? Christ, it’s easier and less painful to get a divorce than it is to cancel service with these idiots.

If customer satisfaction is their primary motto (whatever that means) then they better make me happy by canceling my account without any more runaround. Otherwise they will only give me more reason to keep telling everyone how much Netbunch sucks and Webhostplus sucks on my web site and my search engine ranking for those terms is only going to get higher and higher. One happy customer might not mention how happy they are to anyone. One pissed off blogger is going to inform the freaking universe, and thanks to the persistence of the internet … it’ll be there forever. I hadn’t planned on visiting an hosting review sites to write bad reviews on them, but really … my button has been pushed all the way in, and now I just want them to vanish from the face of the planet and stop screwing everyone around. It’s not just me folks. They are doing the same crap to oodles of other people too, and unless people know not to sign up with them, they will continue to get customers to pay them for crappy service. Remember, a sucker is born every minute, so there’s an endless supply of people to be duped.

Gill gets an email tomorrow, and it’s one he (she?) isn’t going to like getting. I’ve been mostly polite up to this point, but polite isn’t working. They want to know why I don’t want to do business with them anymore? I’m more than willing to inform them in no uncertain terms.

And if anyone is looking for a great web host, all I can say about the folks I am currently getting hosting from is this: A Small Orange is fantastic! Some two months with them, and I have had absolutely no reason whatsoever to complain about anything at all. Best host I have ever had, and I hope they stay in business forever, because I never want to move my site again.

I promise, sometime soon, I will have something to say that doesn’t involve any web hosting complaints. Really, I will.