“Pelase”?
February 25th, 2006 - 10:52 am
Yesterday I received an invoice for next month’s service with Netbunch. I immediately went and appended my still open support ticket on canceling my service with them and told them … once again … that I was ending my relationship with them, and they better not charge me for another month.
This morning, the first thing I do is check my email to see if they have responded. Sure enough they thought it was important enough to answer. I’m amazed!
SOrry for the delay on your request. To process your cancellation, please tell us why you would like to terminate your account, thank you.
P.S. Pelase disregard the new invoice.
Billing
Do you really think they should have asked me why? And no, I will not “pelase” disregard anything. I am going to be watching the bank balance like a hawk. I have been forewarned that they do not willingly cancel someone’s account with them. It seems they like to drag it out as long as possible, I guess in the hopes that you’ll change your mind … sort of like AOL does with their hard sell tactics when people try to jump ship. There is nothing at all they can say or do to make me continue using their hosting services. I have already moved on to a host that ROCKS. I have also been forewarned that they will continue to bill people after canceling accounts … sometimes not for months after the fact and then someone will notice they have been billed again. Getting a refund is apparently also almost impossible. I can also look forward to getting spam from them for the rest of my life asking me to buy hosting from them. The internet is a wonderful thing. It allows anyone to find out exactly how current and ex-customers feel about a company. I am not the only person who think they suck.
I can’t wait to see how this plays out. I’m in no rush to get back to them about it. I figure they took two days to get back to me, and then only after I poked at them about it. I don’t anticipate feeling like dealing with it until at least Monday. My weekends are sacrosanct.
Or maybe I should just do a screen capture of the Atlas server status page, which is all orange and red at the moment … as it has been all week (when the server wasn’t entirely down) … and send that to them as my explanation for not wanting to give them my time or money anymore. 
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2 Responses to ““Pelase”?”
I never agree to direct billing. It only encourages crooked business managers to do these things, as they have already calculated the future revenue into their bonuses, which they have already squandered. It’s like this everywhere in America. Some outfits are so aggressive that they add a surcharge for paper billing to get you to agree to their scam. Anyway, reply using the words “fraudulent misrepresentation of service,” or the like and keep a printout of the messages.
Normally I don’t do direct billing either. It’s always a hassle to stop if they don’t want to stop. A long time ago when we decided that AOL sucked (it only took a few weeks of using it — we didn’t know any better when we signed up), we ended up having to pay the bank to stop the payments. They just kept charging us and charging us. I must have spent hours on the phone every day for weeks griping at AOL to no avail.
I sort of got scammed into direct billing this time, which is why I am worried. I had been getting the invoices and going to the billing section and paying it myself each month. About the time they became Netbunch, I did that one day and it retained my credit card information. Even worse, it wouldn’t let me delete it. I griped to them, but that certainly did no good. I’m still not able to delete the info. What I was able to do was change the three number verification code (from the back of the card), so I did that, but I don’t know if that would stop them from being able to charge anything or not.
I have, in fact, been doing some research about that little three number code, and it’s starting to look like merchants aren’t supposed to store that number in any database and doing so may actually be illegal. I’m going to keep looking into that. It always made me uncomfortable. Not necessarily because they would use it to charge stuff other places (though I don’t really trust them at all), but anyone who got into that database could have a FIELD DAY. All the information you need to charge stuff on my card is right three in that database … all of it. I don’t like it.